TERMS AND CONDITIONS OF BUSINESS
Thank you for using PC Warehouse for your Computer Requirements. We are always pleased to be of service to you and we would like to bring to your attention the following points.
NEW SYSTEMS AND UPGRADES
All Computer Systems built by us carry a Full One-Year Return to Base Warranty on all new parts used in the construction of the computer.
All Upgrades carried out also include a Full One-Year Warranty on all new parts supplied and fitted by us in the course of the upgrade.
All Warranty Periods are 12 months from date of the invoice supplied on the installation of the Computer or Parts/Upgrades.
The Warranty for New Monitors, New Printers and New Laptops is direct with the manufacturer and is the customer’s responsibility to ensure that all relevant warranty cards are sent off. Please note that relevant packaging will be required with warranty claims. We do not accept any liability in the case of any warranty claims where the warranty cards have not been completed and returned to the manufacturer, Please also note any call outs requested for any item with a direct to manufacturer warranty will be charged at our standard call out rate.
RECONDITIONED AND 2ND USER PARTS AND SYSTEMS
All Reconditioned and 2nd User Systems carry a 1-3 Month Labour only Return to Base Warranty. Second user Monitors are guaranteed as working on delivery or collection but are excluded from any further warranty. All Second User Laptops carry a 3-month Return to Base Labour only Warranty (please note the laptop must be returned to us within the 3 month period)
There is no warranty given on laptop Batteries / Power jacks on Second User Laptops.
The above Guarantees will be invalidated if unauthorised persons carry out any work during the Warranty period or by misuse or accidental damage to the equipment.
Please note that all Computer systems and parts supplied by us remain our property until all monies are paid to us in full.
Please also take note that we are not liable for any Software Failure or conflicts on any Computer system. All of these related problems should be directed to the software company responsible for these programs but at all times we will endeavour to help you overcome any problems you may encounter.
The customer is liable for all carriage costs to and from PC Warehouse when returning goods for repair under 3 month labour warranty on second user parts, systems or laptops.
The above Warranty is not transferable if the system / parts are disposed of during the warranty period.
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